Terms and Conditions for Juli Fit - ג״ולי פיט

Effective Date: 28/01/2025

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1. Introduction

Welcome to Juli Fit - ג״ולי פיט (“we,” “our,” “us”). These Terms and Conditions (“T&Cs”) outline the terms under which we provide our services. By using our services, you agree to these terms.

If you have any questions, please contact us at info@julifitcoach.com.

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2. Services

We offer the following services:

a. In-Person Training

• One-on-One Training: Personalized sessions tailored to your fitness goals.

• Small Group Training: Sessions for up to 3 participants, each following their individual plan.

• Includes general nutrition guidance (not personalized).
   

b. Online Coaching

• Personalized training and nutrition plans delivered  within 1-3 business days.

• Includes ongoing support through the platform.
   

c. Combined In-Person and Online Training

• A hybrid option that combines in-person training and online coaching.
   

d. Community Initiatives

• Free running groups and other community-focused events. These are informal and not governed by these T&Cs.
   

e. Trial Sessions

• Discounted or free trial sessions for new clients to experience our services.
   

3. Payment Terms

• Payment Methods: Payments are made upfront via credit card, debit card, PayPal, or cash.

• VAT: Prices include VAT at a rate of 18%.

• Promotions: Discounts or promotions are time-limited and subject to specific terms.

• No Late Fees: Payments must be made in full before accessing services. Late payments are not applicable as payment is upfront.
   

4. Booking, Cancellation, and Rescheduling
 

a. In-Person Training

• Booking: Sessions must be booked in advance through the provided booking system.

• Cancellation and Rescheduling:

  • Clients must provide 6-hour notice to reschedule a session without penalty.

  • Sessions canceled with less than 6-hour notice will be forfeited.

  • Unused Sessions: Sessions not used within the membership period (e.g., 1 month) will not roll over to the next period.

  • Group sessions must adhere to the group schedule. Rescheduling within the same week will be allowed, subject to availability.
     

b. Online Coaching

• Programs are delivered within 1-3 business days of purchase. Delivery may be delayed during high-demand periods, but we will notify you promptly.

• Pausing Memberships:

  • For 3-month packages, memberships can be paused for up to 1 month and a maximum of 2 pauses per year. Pausing must be pre-approved in writing.

  • Monthly memberships cannot be paused. Clients can cancel and rejoin when ready.
     

5. Refund and Cancellation Policy

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a. General Refund Policy

Clients may cancel their purchase within 48 hours for any reason and receive a full refund, provided services have not been delivered.
 

b. In-Person Training and Online Coaching

Monthly Memberships:

Clients may cancel at any time, but the cancellation will apply to the next billing cycle. No refunds will be issued for the current month, even if unused.

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3-Month Packages:

If cancellation occurs after the initial 48 hours, the first month is non-refundable regardless of usage.

A partial refund will be issued for the remaining unused months. Example: If a client cancels after the first month, they will receive a refund for the remaining 2 months.
 

c. Exceptional Circumstances

Refunds may be issued in specific cases, such as:

Severe medical conditions (with documentation).

Extreme situations (e.g., war, natural disasters).

Clients are encouraged to contact us to discuss their situation, and we will work to find a fair solution.

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6. Client Responsibilities

• Health Questionnaire: Clients must fill out and sign a health questionnaire before starting.

• Doctor Clearance: Clients must provide a doctor’s clearance if required.

• Informing Us: Clients must inform us of any injuries, illnesses, or conditions that may affect their ability to train.

• Adherence: Clients are responsible for following the program and advice provided. Lack of adherence may impact results, for which we are not responsible.
   

7. Liability and Disclaimers

• Fitness programs carry inherent risks. By using our services, clients agree to:

  • Assume responsibility for any injuries, except in cases of proven negligence.

  • Consult with a doctor before starting any fitness or nutrition program.
     

• We are not liable for any injuries, conditions, or issues arising from non-compliance with the program or health questionnaire.
   

8. Intellectual Property

• All training plans, nutrition guidance, videos, and materials are the intellectual property of Juli Fit - ג״ולי פיט.

• Clients are prohibited from sharing, reselling, or distributing materials without prior written permission.
   

9. Termination Policy

• We reserve the right to terminate a client’s membership for:

  • Non-payment.

  • Inappropriate behavior.

  • Breach of these T&Cs.

  • Personal emergencies or situations (e.g., illness or war) that prevent us from providing services. In such cases, refunds or pauses may be offered.
     

10. Legal Compliance

These T&Cs are governed by Israeli law, and any disputes will be handled in Israeli courts.
 

11. Dispute Resolution

• Clients are encouraged to resolve disputes through mutual discussion.

• If no resolution is reached, disputes will be subject to mediation or arbitration before escalating to court.
   

12. Updates to Terms and Conditions

• Changes to these T&Cs will be posted on our website with an updated “Effective Date.”

• For major changes or updates affecting active services, clients will be notified via email or app message.

• Policy changes apply to new purchases and renewals. Existing services will remain under the original terms unless the changes benefit the client.
   

13. Force Majeure Clause

• In cases of war, natural disasters, or other emergencies preventing us from delivering services, clients may:

  • Pause memberships for up to 1 month.

  • Receive refunds for unused sessions if the disruption extends beyond the pause period.
     

14. Age Restrictions

• Services are available for clients aged 18 and older.
   

For any questions or concerns, contact us at info@julifitcoach.com.